Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
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https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and- more/
The role
The Role
The Contracts and Quality Team is part of the Commissioning Division for Children’s and Adults Services. The team sits alongside our Procurement, Strategic Programmes and Systems Support Teams as part of the Quality, Performance and Transformation function. The team have been recently restructured and lead on the contract management of all our commissioned services as well as being responsible for the quality of services to residents.
The Customer Experience and Finance Officer is a key support to the Contracts and Quality Team and sits with the Programme Team Structure. The role has the following key duties:
- oversees reporting data from providers on visits to vulnerable residents in their home and is responsible for raising any concerns or trends about missed or late visits
- screens all our incoming complaints, quality and safeguarding alerts - allocating them to the relevant officers, tracking and ensuring responses are cleared and sent by managers within timescales
- manages purchase orders and invoices for some commissioned services, working with the business provider payments teams and financial processing.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You
You will have a keen interest in ensuring quality services for residents. You will be flexible and able to prioritise your own workload, as well as having a good eye for detail.
Recruitment timetable
Closing date: 05/07/2023
Interview Date: 19/07/2023
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWC1
Job Reference: SC05815
